Click on the following for quick answers to these frequently asked questions...
We welcome customer questions, concerns, and compliments too!
214 Arch Street
Syracuse, New York 13206- 3106
By Cell (315) 214 - 1622 3p-8p est
By E-Mail Customer Service
SUMMER HOURS : CLOSED WEEKENDS
You can contact Robert directly at:
We accept Mastercard, Visa or Novus, personal checks, PayPal and money orders.
PAYMENT BY CHECK or MONEY ORDER:
Email the studio with the RFS# so we can put a hold on the wood carving. We will contact you by e-mail or phone with instructions.
Most orders include a gift box. We ship via US PRIORITY MAIL. MON - FRIDAY. Most orders cost less than $ 3.95 dollars (US) shipping and handling charges included for any size order.
OUTSIDE the US :The customer is responsible for any Taxes, Tariffs, VAT, etc.
SCHEDULED PAYMENT PLAN:
This is available on all works over $50.00. E-mail the studio for information.
Customer and product questions Customer Service
Does Creative Minds charge sales tax ?
State laws require companies to collect sales tax from residents when shipping merchandise to states where the company has established offices. The Creative Minds studio is in New York ; we are, therefore, required to collect sales tax on orders shipped to locations in the state of New York. Creative Minds pays all costs
When do you charge credit cards for an order ?
Credit cards are not charged until the buyer's items are shipped from our studio.
How long does it take to get my order delivered ?
In stock items ship next working day Priority. Delivery time within the U.S. usually ranges from 2-3 days. Commission items ship in 10 to 20 working days or as quoted. Robert Francis for personalized studio work.
What if I receive my artwork and it's damaged ?
Contact us via E-mail or phone at 315.214.1622
Can I cancel an order after it has been submitted ?
Sure !!! as long as we did not ship it !!.
If you are not completely satisfied with your purchase for any reason, simply return the item within 10 days for an immediate refund BY CHECK.
Returned merchandise must be shipped in original packaging and salable condition. Customer is responsible for shipping charges on returns. We appreciate your calling or e-mailing the Studio for a reference number before sending any item(s) back.
Security and the Internet
Fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Creative Minds uses a secure servers Hosted by Yahoo!® Store secure servers utilizing Secure Socket Layer technology.
The studio is always looking for related sites to place a link back to us. In return for this link we will pay these sites 10% of all sales that are generated from their site’s traffic. Payments are made quarterly by check, and are accompanied by a detailed traffic/revenue report generated by Yahoo Store. In addition, affiliates are provided with a URL to view the daily updates to their traffic/revenue report.
To sign on as an affiliate, please contact Robert Francis,
The Robert Francis Studio registers all work with the U.S. Copyright Office.